Shipping policy

Processing Time

All orders are processed within 48 hours of purchase. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Shipping Rates

We offer worldwide shipping at a flat rate of $49.99 per order, regardless of destination.

Estimated Delivery Times

Once dispatched, orders typically arrive within 7–14 business days, depending on your location and local customs processing times.

Shipment Tracking

You will receive your tracking number via email within 48 hours of placing your order. Please allow some time for the tracking information to be updated by the carrier after you receive your tracking number.

Shipping Carriers

We work with a variety of trusted shipping carriers to ensure your order reaches you safely. The carrier assigned to your shipment may vary depending on your location.

Customs, Duties & Taxes

Baldena Biolabs ships worldwide. For orders delivered outside the European Union, please note that customs duties, import taxes, and any additional fees are the responsibility of the customer. These charges are determined by your local customs authority and are not included in our shipping rate.

Baldena Biolabs is not responsible for delays caused by customs clearance processes.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at team@baldena.com with your order number and photographic evidence where applicable. We will work with the carrier to resolve the issue as quickly as possible.

Contact

For any shipping-related questions, please reach out to us at: team@baldena.com